Consumer Rights

Know your rights, privacy protections and complaint options as a borrower.

• How to Make a Complaint About an Australian Lender

  Unhappy with how a lender has handled your loan? Learn the steps to make a complaint, from the lender's internal process to AFCA.

• How to Recognise a Loan Scam or Fake Lender

  Learn the common warning signs of a loan scam or fake lender, from unusually easy offers to upfront payment requests.

• How Australian Lenders Protect Your Personal and Financial Information

  Learn what personal and financial information lenders may ask for when you apply for a loan, and how Australian lenders are required to protect it.

• What Are Your Rights If You Cannot Make a Loan Repayment?

  Worried about your next loan repayment? Learn your rights, what your lender may do and the steps you can take before your account falls behind.

• How Does Financial Hardship Assistance Work?

  Find out how financial hardship assistance works, when you can ask your lender for help and what to expect if you are struggling to make a repayment.